FAQs

FAQs

What are head lice?

Head Lice (scientific name pediculosis humanus capitis) are small parasitic insects that live on the human hair/head.  They do not live on other parts of the human body.

What are Nits?

Nits are eggs laid by female adult lice. They can be found at the base of the hair shaft close to the scalp.

What do head lice/nits look like?

Adult lice are six-legged, wingless insects 2-4 mm long. They have translucent grayish-white bodies if they haven’t fed and are brown when they have fed…. with six legs. Their heads have two tiny eyes (too small to be seen without magnification) and two small antennae (usually visible). Six pairs of hooks surround the mouth parts, by which they attach themselves to the skin of the scalp for feeding. The mouth contains two retractable, needle-like tubes that pierce the scalp. Salivary juices are injected into the scalp to prevent blood from clotting, and then the lice feed by sucking blood through these same tubes. Their translucent bodies turn reddish brown when engorged with blood. Nits are oval-shaped and very small, which make them hard to see. Nits can appear yellow or white when attached to a dark or brown hair shaft. However, nits are in fact sandy color brown.  Nits are often confused with dandruff, scabs or hair styling products.

Can I see Lice in my child’s hair?

Head lice are very small and hard to see. They camouflage and hide well in almost any hair color. Adult lice are approximately the size of a sesame seed or small ant and can crawl extremely fast. The nits are approximately the size of a sesame seed which makes them very hard to see. The best way to determine if your child has lice is to use a professional lice comb.

 

Are there different types of Lice?

There are three types of lice that live on humans: head lice, body lice and pubic lice (commonly referred to as crabs).

 

What are Super Lice?

Super lice are lice that exist in the world today. They have mutated like many other ancient bugs and become resistant to harsh chemicals and pesticides.

 

Will head lice cause illness or disease?

Human head lice do not spread blood born pathogens, infection or disease. The scratching of the feces into the lice bites and open sores, can at times cause an infection.

 

Can my home be infested by Lice?

Head Lice cannot infest your home like bed bugs or fleas. They can only infest your head. A louse can live in bedding, a rug, clothing or fabric for a maximum of 48 hours. Lice cannot reproduce off the head. If a nit (egg) falls out of the head, it cannot reattach to the hair, and it cannot hatch unless the environment it is in is 98.6 degrees or greater.

 

How long do lice live on the head?

Lice can live on the head for approximately 30 days.

 

Where did head lice come from?

Lice can be found anywhere on the head. They are found closest to the scalp. The area across the top of the head from ear to ear and the crown is the danger zone. The danger zone is where people mostly touch heads. This is where an infestation is most likely to start.

 

What do head lice eat?

Head lice feed off of the blood in your scalp.

 

Where are lice on the head?

Lice can be found anywhere on the head. They are found closest to the scalp. The area across the top of the head from ear to ear and the crown is the danger zone. The danger zone is where people mostly touch heads. This is where an infestation is most likely to start.

 

How do lice travel?

Lice crawl very quickly.

 

How many legs do lice have?

Lice have 6 legs.

 

Do lice jump, fly or burrow?

No, Lice can only crawl very quickly.

 

Do I need to treat my home?

While you do not need to spray or fog your home, there are certain things that need to be done to make sure that no lice have fallen off of the head. Lice cannot infest your home. They do not jump, fly, or burrow. The lice bugs can only survive a maximum of 48 hours off of the head, and if the nits (eggs) come out of the hair they cannot re-attach. They cannot hatch unless it is 98.6 degrees or greater.

 

Do lice bite?

Yes, they bite the scalp and feed off of the blood.

 

Does having head lice make me dirty?

Absolutely not, as a matter of fact lice prefer cleaner scalps.

 

About Head Lice Removal

 

My child’s head has been itching, does this mean he/she has lice?

Itching is a symptom of lice, and your child could have lice. Itching is not always a tell tale sign. Not everyone itches. People that are allergic to the bite may itch when infested with lice. The best way to determine if your child has lice is to use a professional lice comb and do a 5 minute danger zone check, or call Lice Ladies for a professional head check appointment.

 

Who should be checked for head lice?

Anyone who has had head to head contact with a person who has had lice.

 

If one of my children has lice, do I need to have everyone in my family treated?

Everyone that lives in the same home will need to be checked, but will only need to be treated if there is any sign of lice or nits found.

 

Should I cut my childs hair if they have lice?

That may be a client’s personal preference, but is absolutely not necessary.

 

Will washing my hair get rid of lice?

No

 

Why should I go to a head lice removal professional?

We provide peace of mind in ensuring that you will not spend weeks trying to get rid of lice and nits.

 

I have treated my child several times, why can’t I get rid of lice?

Lice have become increasingly resistant to the toxic, and harsh chemicals and pesticides in OTC and prescription treatments.

 

What is the most effective way to treat lice?

The most effective way to treat lice is to schedule and appointment with Lice Ladies or a reputable professional service.

 

The Lice Ladies Method

 

How does Lice Ladies differ from other head lice removal treatments?

The enzyme in the treatment mousse aids in eating the glue that the nits are bound to the hair shaft with. It will also begin to eat the exoskeleton of any live bugs in the hair. This makes it much easier for us to comb EVERYTHING out of the hair.

Shower caps, mayonnaise, olive oil treatments, fad treatments from the internet, blow-dryers, etc also do not get the nits out. Everything has to be thoroughly combed out of the hair in ordre for the infestation to be completely cleared from one’s hair.

What products does Lice Ladies use?

Lice Ladies uses our own product line. This line was developed by our founding owner, Jennie Lasater.

 

Are Lice Ladies Products safe?

Yes, all of Lice Ladies products are FDA approved. Lice Ladies Evict is the only non-toxic enzyme based product with an NDC.

 

How does Lice Ladies treatment work?

The enzyme in the treatment mousse aids in eating the glue that the nits are bound to the hair shaft with. It will also begin to eat the exoskeleton of any live bugs in the hair. This makes it much easier for us to comb EVERYTHING out of the hair. Shower caps, mayonnaise, olive oil treatments, fad treatments from the internet, blow-dryers, etc also do not get the nits out. Everything has to be thoroughly combed out of the hair in ordre for the infestation to be completely cleared from one’s hair.

 

Does Lice Ladies remove both lice and nits?

Yes, with the Lice Ladies combing method, we will have you 100% lice and nit free. After your follow up visit, you will receive a 30 day lice/nit free guarantee.

 

How long does a lice treatment take?

Our treatments take approximately 1 ½ hours for a girl, and 30-45 minutes for a boy.

 

How many treatments do I need?

Everyone person treated for lice will need a follow up appointment 7-10 days later where they will receive either a re-check or a re-treat (depending on the severity of the infestation).

 

Why shouldn’t I use treatments that have harsh chemicals?

Human head lice are increasingly resistant to pesticides and harsh chemicals. They can get into the bloodstream through the pores of your skin. They are toxic to humans. They can also cause chemical burns on the scalp.

 

Our Services:

 

Where do you provide treatment?

Our treatments are done in a private treatment room in our clinic.

 

Where are Lice Ladies clinics located?

Lice Ladies has 5 locations in the Atlanta, GA area, 2 locations in the Dallas, TX area, 1 location in Westchester, NY. More locations will be opening soon.

 

Does Lice Ladies provide a home lice removal service?

No, in order to maintain our strict sterilization standards, all of our treatments are done in our clinic. We also maintain proper insurance coverage and abide by HIPAA laws.

 

Payment & Billing:

 

How much are your treatments?

Our treatments range in price from $90 – $150 depending on the severity of the infestation and the length and thickness of hair.

 

My child has long/thick/curly hair, is there an additional fee?

No, the only time there is an additional charge is if the hair is extremely knotty and/or matted. In those cases, there is a $20 detangling fee. In extremely severe cases, we may also charge a $20 difficulty fee.

 

Does health insurance cover head lice removal treatments?

No, there is no treatment code available for professional head lice treatment with health insurance. If you have FLEX or HAS, those accounts may cover a professional treatment. Ask your provider for details.

 

How will I know if my health insurance will reimburse my treatment?

Call them.

 

What form of payment do you accept?

We accept all major credit cards, and cash.

 

Do you accept HSA/FSA?

Yes, we are approved on most HSA/FSA plans, please check with your specific provider.

 

Do you provide low income options?

Yes. We have a low income option for people on Medicaid.

 

After Treatment & Home Care:

 

What do I need to do after treatment?

For 7-10 days after your initial treatment, you will not do anything except for your daily hair care. When you come back for your follow up appointment, we will show you how to do a 5 minute weekly danger zone maintenance check.

 

Is a follow up necessary?

Yes, everyone who is being treated needs to have a re-treat or a re-check in order to receive our 30 day guarantee.

 

What do I need to do in my home?

You will need to vacuum all of your high traffic areas including upholstered furniture. Place everything worn in the past 48 hours in the dryer at the highest heat setting for 30 minutes or more (including clothing, sheets, towels, jackets, blankets, etc.). Put anything (such as stuffed animals, dolls, special pillows, etc) that cannot be put in the dryer or vacuumed in a plastic garbage bag. Leave the bag somewhere in your home for 48 hours. Take combs, brushes and hair accessories and put in a plastic Ziploc freezer bag and place in the freezer for 24 hours, after 24 hours in the freezer, clean the hair out… and they are good to use again.

 

Should I throw away my pillows?

Since lice do not burrow, there is no reason to throw your pillows out.

 

Do I need to throw away my brushes?

No.  Put them in the freezer for 24 hours in a plastic Ziploc bag. After they have been in the freezer for 24 hours, clean the hair out and they are good to go.

 

What do I need to do to my car?

Vacuum or wipe down the head rests.

 

What do I need to do with my kids toys?

Only toys that are fabric, such as stuffed animals and dolls, need to be put in a plastic garbage bag for 48 hours.

 

Do I need to spray or treat my home?

No, the same chemicals and pesticides that do not work in your hair will not work in your home. Follow the In-Home Instructions we give and the home will be fine.

 

Head Lice Prevention:

 

How can head lice be prevented?

Head lice can be prevented by avoiding head to head contact, but it is very hard for children to never have head to head contact or share hats brushes, etc…

 

Will showering every day prevent lice?

No, lice actually like clean heads more than dirty ones.

 

Will hair dye help prevent lice?

No. It doesn’t kill them. It just dyes them.

 

Will cleaning my home prevent head lice?

No

 

How do I prevent my child from getting lice again?

Head lice can be prevented by avoiding head to head contact, wearing your hair pulled back (messy buns, pony tails, braids), using a preventative spray such as Lice Ladies Prevent. Nothing is fool proof, but these things will help.

Our Guarantee:

 

Who is eligible for our guarantee?

Everyone who receives treatment, as long as all immediate family members that live in the same home are checked and/or treated by Lice Ladies, the follow up visit is adhered to, and weekly 5 minute maintenance checks are done (as shown by Lice Ladies technician).

 

How long is the guarantee good for?

30 days from the time of re-treat/re-check.

 

Signs & Symptoms of Lice:

 

What are symptoms of head lice?

Itching, rash on back of neck or behind ears, scabs on scalp, swollen lymph nodes, and sometimes… there is NO sign at ALL!!!

 

How do I know if my child has lice?

The most reliable way to tell if you have lice is to have a professional do a check with a professional comb so you can SEE what’s actually coming out of the hair.

 

Does an itchy scalp mean I have lice?

No, people’s scalps may itch for various reasons.

 

My scalp doesn’t itch, does that mean I don’t have lice?

No, some people do not itch at all.

 

Who Can Get Lice & How does it Spread:

 

Are head lice contagious?

Yes, head lice can spread very quickly through hugging, whispering, taking pictures together, or other head to head contact.

 

Can adults get head lice?

Absolutely, any human who has hair, blood, and a scalp can have lice.

 

Can pets get head lice?

No, human head lice is specific to the human head.

 

Can lice be spread in a swimming pool?

Yes, the bugs become suspended in liquid 8-12 hours before they drown.

 

How does head lice spread?

98% of Head lice is spread through head to head contact.

 

My home & child are clean, how did my child get lice?

Lice actually like clean heads better. If your child has had any head to head contact, they can get lice.

 

Can you get head lice from sharing a bed?

Yes,

 

Can you get lice from sharing a brush?

Yes

 

If a friend has lice, does that mean I have it?

Not necessarily, but you should be checked

 

Someone in my home has lice, will I get it?

Not necessarily, but you should be checked

 

 

Confidentiality:

 

Will other people find out my child has head lice?

They will not find out from Lice Ladies as we are HIPAA compliant.

 

Will you inform our school that my child has head lice?

No.